My Menu

Terms & Conditions

Please read our terms carefully before booking at SN Residency

Last Updated: January 1, 2026

Welcome to SN Residency. By accessing our website or booking a stay with us, you agree to comply with the following Terms & Conditions. Please read them carefully before making a reservation.


Booking Policy

  • All reservations are subject to availability and confirmation.
  • A valid government-issued ID is required during check-in at SN Residency.
  • Guests must provide accurate personal and payment information when booking.

Check-In & Check-Out

  • Standard Check-In Time: 12:00 PM
  • Standard Check-Out Time: 10:00 AM
  • Early check-in and late check-out are subject to availability and may incur additional charges.

Payment Policy

  • Full or partial payment may be required to confirm your reservation at SN Residency.
  • We accept major credit/debit cards, UPI, net banking, and other available payment methods.
  • Additional charges incurred during your stay must be settled before check-out.

Cancellation & Refund Policy

  • Cancellation policies vary depending on the booking plan and room type.
  • Free cancellation is available up to 24 hours before check-in for standard bookings.
  • Eligible refunds, if applicable, will be processed through the original payment method within 7-10 business days.
  • No-show reservations will be charged the full amount of the first night's stay.

Guest Responsibilities

  • Guests are responsible for maintaining the cleanliness and condition of hotel property.
  • Any damage caused to hotel property may result in additional charges.
  • Smoking is prohibited in non-designated areas. A cleaning fee will be charged for smoking in non-smoking rooms.
  • Illegal activities, excessive noise, or disruptive behavior are strictly prohibited and may result in eviction.

Children Policy

  • Children under 5 years stay free of charge when using existing bedding.
  • Children aged 5-12 years are charged 50% of the adult rate for extra bed.
  • Maximum 2 children per room are allowed.
  • Additional bedding or extra guests may attract additional charges.

Pets

Pets are not allowed at SN Residency. Service animals are permitted with proper documentation.

Liability

  • SN Residency is not responsible for loss, theft, or damage to personal belongings.
  • Guests are encouraged to use in-room safes or designated security facilities where available.
  • The hotel shall not be liable for any injury, accident, or inconvenience caused due to circumstances beyond our control.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:


Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

SN Residency

Email: info@snresidency.com

Phone: +91 92869 45993

Address: Charlie Villa Road, Kempty Fall Road, Mussoorie